Shipping policy

Shipping Policy for Holisticare

At Holisticare, our aim is to ensure that every aspect of your experience with us, from shopping to delivery, is seamless and enjoyable. We value your trust in us to provide you with quality products and service. The following shipping policy outlines important details regarding the delivery of products purchased from our store.

Shipping Confirmation and Tracking

Upon processing and shipping your order, Holisticare will send you a confirmation email containing your tracking number and a link for real-time tracking of your package. We encourage all customers to use this information to monitor their shipments closely to ensure successful delivery.

Delivery Responsibility

It is important for customers to note that Holisticare's responsibility for your package concludes once it has been confirmed as delivered by the shipping carrier. This means that responsibility for the package transfers to the customer once the shipping carrier marks it as delivered to the provided address at checkout. Holisticare cannot be held accountable for any loss, damage, or theft of the package following its confirmed delivery.

Address Accuracy

Ensuring the accuracy of the delivery address at the time of your order is crucial. Holisticare cannot assume responsibility for packages delivered to an incorrect address submitted by the customer. If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for the cost of reshipping.

Missing or Stolen Packages

If your package is marked as delivered by the shipping carrier but has not been received, we suggest the following steps:

  1. Verify the Shipping Details: Confirm that the delivery address on your order was correct.
  2. Inspect the Delivery Area: Carriers sometimes leave packages in secure locations to protect against theft or adverse weather conditions.
  3. Inquire with Neighbors or Building Management: It's possible that your package was secured by a neighbor or building management for your protection.
  4. Contact the Shipping Carrier: Utilize the tracking information to discuss specific delivery details with the carrier.

Please understand that Holisticare cannot undertake liability for claims of non-receipt for packages that have been confirmed as delivered by the shipping carrier. We encourage customers to follow these steps to locate their packages, as we are unable to provide replacements or refunds for orders that have been confirmed as delivered.

Contact Us

Should you have any questions about our shipping policy or require assistance with your order's tracking, please do not hesitate to contact our customer service team. We are committed to providing support to ensure your experience with Holisticare meets your expectations.